Here's what I put in the comments section:
because of the "update" to your product, I needed to do a complete system restore to my computer....because your "update" wiped out all the points previously stored on my computer I was unable to simply restore to a point before your "update" as your support tech's email instructed. Instead I called the HP support line...which is available 24/7, not just "business hours" like your support.... and had to go all the way back to factory settings and completely reload everything that was on my computer.
I am not a happy customer.
As soon as I had my computer back to factory settings and running well again. I went out and bought an antivirus program from your biggest competitor and will be using it for as long as I have a computer.
I would suggest you A) increase the availability of your support desk and B) work the "bugs" out of your updates BEFORE you send the update out to be automatically downloaded onto your customers' computers.
See, I even stayed away from those symbols at the top of the number keys! It was difficult though.