hey folks,
At 8pm last Sat I emailed amazon.com asking for the book and a refund. At 03:15 Sun morning I received an email apologizing and stating that I would receive a refund. At 16:00 I got another email confirming the refund. Now you folk know it was MY FAULT for not looking in the stupid mailbox. I'm telling you this because mistakes happen, things do not always go according to plan. Or, as Subvet says, Murphy's Law is ALWAYS in effect. A business should not be judged by a mistake, rather what was done to correct the error. Amazon.com, IMHO, behaved admirably and should be recognized for their promptness and the ease of resolving this issue (or non-issue as it turned out). You will find below a copy of the email I just sent to amazon.com. I highly recommend using a company with this level of scruples. Seems like most companies want statements signed in triplicate in blood before issuing a refund of any type. This was a refreshing change!!
"I appreciate your prompt refund without hassle. However, I must tell you that I found the book in my mailbox at 9pm. I hadn't thought it would fit in there and hadn't checked the mailbox since the afternoon. There is every chance that the book sat in the mailbox for several hours and was not, in fact, late. Please go ahead and charge me for the $17.99. You can tell the merit of a company by how easily they resolve problems. This is my first time ordering from amazon.com, but I assure you it won't be my last!"
5 comments:
You can also tell the merit of a person when they are willing to email a company back and tell them that the mistake was theirs.
Kudos to both you and Amazon.com!
Fitting a 760 page book into the mailbox WAS a major accomplishment! Bet they copped a few spells off of J.K. Rowling to make it happen.
I think it takes a strong person to write the letter you did! A+ on integrity!!
Come over and enter the caption contest if you get a breather!!
Good for you!!!! Our integrity is such an important thing and so few people have it today.
Susan
geez, y'all, I really didn't think MY email was all that big a deal. I did think we should get charged and when I called Subvet and asked him what he thought I should do he fed my words back to me "what would you tell the kids to do?" So there you have it. amazon sent another email saying that they were charging us and thanking me for my honesty. So all's ended well. I've finished the book and enjoyed it immensly. I highly recommend this author to anyone willing to read 7 loooong books :-)
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