Credit cards

OK, I got a bit frustrated tonight. I'm trying to pare down the number of credit cards we carry so I called 4 companies to cancel, every time was the same. Can someone please tell me why you have to a) speak to 2 people, b) answer 10 min worth of questions and c) listen to a sales pitch just for them to click the cancel button?? If I had not already made up my mind to cancel them, I wouldn't have sat on hold to speak to the representative in the first place. uuggghhh. One of the companies was Bank of America. We're cancelling because of their SSN-free card, availabe to illegal aliens nation wide. So, when the lady asked why I was cancelling, I told her. She had a whole schpeil about how the media made it up and how all card holders had "government IDs" and my information was safe. OK, I tried to explain, again, why I wanted my card canceled. She debated the issue with me. Finally, I interrupted her and asked where she was located. CANADA. I said, so you're debating this immigration issue with me and you're NOT an American Citizen?? Funnily enough, it took exactly 4 seconds more to cancel the card and say goodbye.